Services
Three services, each done well
A focused range built around the work we do most carefully: a visual review, a lume refresh, and a full heritage workshop engagement.
Back to HomepageOur Approach
How every service is handled
Initial enquiry
You send a brief description of the piece. We respond within one working day to confirm the service and arrange a time.
Bench work with updates
Work proceeds at the bench with written notes and photographs shared at each significant stage. We pause for approval before any major decision.
Collection with documentation
The piece is returned with any service documentation and, for heritage engagements, a written record of all work carried out.
Service 01
Pre-Service Visual Review
RM 470
A short bench visit covering visual review of a watch's exterior, case condition, and basic operation. The team takes notes on the dial, hands, crown, and bezel where present, and shares a brief written observation with the owner. The session is friendly and unhurried, useful before deciding whether further work is needed. Common for newly acquired or recently inherited pieces.
- Covers case, crystal, dial, hands, crown, bezel
- Brief written observation shared after the session
- No disassembly — exterior and basic operation only
- Suitable for inherited, newly acquired, or uncertain pieces
What to expect
Bring or send the watch to the atelier at an arranged time
The bench examines the piece and takes notes on condition
A written summary is prepared and shared with you
You decide how to proceed, with no obligation to continue
Service 02
Lume Refresh
RM 1,150
Careful lume refresh on hands and indices for vintage and modern pieces. The bench reviews the existing material, chooses an appropriate tone, and applies new lume with steady technique. Photographs are shared before and after, and the owner can pause the project if they prefer to keep the original look. Suitable for owners considering a sympathetic restoration rather than a full re-dial.
- Tone matched to the period and character of the piece
- Before-and-after photographs shared throughout
- Owner can pause or decline after seeing the before photograph
- Covers hands and indices — sympathetic to original layout
Process overview
Existing lume condition reviewed and documented with photographs
Tone options discussed with the owner before any application
New lume applied with careful technique to hands and indices
After photographs shared and piece returned
Service 03
Heritage Workshop Engagement
RM 4,650
A long-form heritage workshop engagement for older mechanical pieces, including disassembly, cleaning, parts review, and rebuilding with period-appropriate parts where available. The bench shares progress photographs and short written summaries at each major step, and pauses for owner approval before continuing. Final delivery includes a record of the work and a soft cloth case for the returned piece.
- Full disassembly, cleaning, and movement inspection
- Period-appropriate parts sourced where available
- Written summaries and photographs at each major stage
- Work record and soft cloth case included on return
Typical engagement flow
Initial assessment and scope agreed before disassembly
Disassembly documented with photographs; parts reviewed
Cleaning and sourcing of period-appropriate parts where needed
Rebuilding and regulation; owner approval at key points
Return with work record document and soft cloth case
Choose a Service
Which service suits your watch?
Use this table to identify which service best fits your situation. If you are uncertain, a visual review is a sensible first step.
| Feature | Visual Review | Lume Refresh | Heritage Workshop |
|---|---|---|---|
| Exterior condition check | |||
| Written condition report | |||
| Lume application to hands & indices | (if needed) | ||
| Movement disassembly & cleaning | |||
| Period-appropriate parts sourcing | |||
| Progress photographs | On request | ||
| Price (RM) | 470 | 1,150 | 4,650 |
Best for
Visual Review
Inherited pieces, newly acquired watches, or anything you want assessed before deciding on further work.
Best for
Lume Refresh
Watches with faded or damaged luminous material where the owner wants a sympathetic restoration without full service.
Best for
Heritage Workshop
Older mechanical pieces in need of full servicing, where owner involvement and period-appropriate care are a priority.
Standards & Protocols
Applied across all services
Secure handling and logging
Each piece is logged on arrival with a condition note. It remains in secure storage when not at the bench and is returned only to its registered owner.
Bench-calibrated tools
Movement work is carried out with watchmaker-grade instruments maintained to appropriate tolerances. Timing is checked with a dedicated timing machine at completion.
Clean-room bench conditions
Movement work takes place in a dust-controlled environment. Ultrasonic cleaning is used for small components, and fresh lubricants are applied to manufacturer specifications.
Client data handled privately
Contact details and service records are used only for the purpose of your engagement and are retained securely. No details are shared with third parties.
One-day response standard
All enquiries and progress questions are replied to within one working day. Update intervals during a project are agreed at the outset.
Removed parts returned
Original parts removed during any service are kept and returned with the watch unless you ask otherwise. We do not discard original components without discussion.
Pricing
Transparent service fees
Prices are fixed and confirmed before work begins. Parts required for the Heritage Workshop Engagement are quoted separately.
Service 01
Visual Review
RM 470
- Exterior condition review
- Basic operation check
- Written observation report
- No further commitment required
Service 02
Lume Refresh
RM 1,150
- Hands and indices lume replacement
- Before & after photographs
- Tone approval before application
- Owner can pause at any point
Service 03
Full ServiceHeritage Workshop
RM 4,650
- Full disassembly, cleaning, rebuild
- Period-appropriate parts sourcing
- Progress photographs throughout
- Work record & soft cloth case included
Ready to Begin
Not sure which service fits?
Send a brief description of the piece and what you have noticed. We will suggest the most appropriate service and answer any questions before you decide.
Send an Enquiry