Privacy Policy

01

Introduction

Escapement operates a watch repair atelier at 22 Persiaran Surian, 47810 Petaling Jaya, Selangor. When you contact us, make an enquiry, or use our website, we may collect personal data. This policy explains what we collect, how we use it, and what your rights are.

We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have questions, contact us at [email protected].

02

Data We Collect

We may collect the following categories of personal data:

• Contact details: Name, email address, phone number — provided by you when submitting an enquiry form or contacting us directly.
• Service information: Details about the watch or service requested, including any notes you provide about the piece.
• Communication records: Email and message correspondence related to your enquiry or service engagement.
• Website usage data: Technical data such as IP address, browser type, and pages visited — collected via cookies and analytics tools where consented.

Legal basis: We process data on the basis of your consent (enquiry forms), performance of a service contract (service engagements), and legitimate interest (website security and improvement).

Retention: Contact and service records are retained for up to 5 years following the conclusion of a service engagement, after which they are securely deleted. Website analytics data is retained for up to 24 months.

03

How We Use Your Data

• To respond to your enquiry and discuss service options
• To carry out and manage the service engagement you have requested
• To send progress updates and photographs during an active project
• To maintain service records for the purpose of warranty or follow-up queries
• To improve our website and understand how visitors use it (where consent is given)
• To comply with applicable legal obligations

We do not sell, rent, or trade your personal data with third parties for marketing purposes. We do not send marketing communications without your consent.

Third parties: We may share data with service providers who assist with website hosting and analytics (such as Google Analytics, where consented). These providers are required to handle data securely and only for the purposes specified.

04

Data Protection Measures

• Personal data is stored on access-controlled systems with appropriate security measures
• Communications containing personal data are transmitted over encrypted channels where supported
• Access to service records is limited to the team members handling the relevant project
• In the event of a data breach that affects your rights, we will notify you and the relevant authority as required by law

05

Cookies

Our website uses cookies to support basic operation and, where you consent, for analytics purposes. You can manage your cookie preferences using the banner on our homepage or by visiting our Cookie Policy page.

Essential cookies necessary for the site to function are always active. Analytics and preference cookies are only set with your consent.

06

Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate or incomplete data be corrected.
• Withdrawal of consent: Withdraw consent for processing at any time, where consent is the legal basis.
• Limitation of use: Request that we limit the use of your data in certain circumstances.
• Complaint: Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have not been respected.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

07

Third-Party Links

Our website may contain links to external sites or resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

08

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to us, we will delete it promptly.

09

Policy Updates

We may update this policy from time to time. Significant changes will be noted at the top of this page with a revised date. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

10

Contact for Privacy Matters

For any questions about this policy or your personal data: